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Aftermarket Center

A&D Electronics

775 Rivera St. Riverside,

CA 92501

No matter how seasoned you are to hoverboarding, you’re bound to have a question about the product eventually. SURFUS is here to help you find the answers to the most commonly asked questions regarding our hoverboards. If you don’t see your questions here, don’t fret – you can contact our team directly, and we’ll do our best to find the answer for you. Don’t forget to also connect with other hoverboarders in our SURFUS Nation community.
FAQ
WHAT IS A HOVERBOARD?
 
hoverboards are portable, battery-powered scooters with two wheels that function on angular or gyro technology. Our boards are rechargeable and offer self-balancing capabilities to make for a fun, out-of-this-world riding experience.
WHAT IS THE HOVERBOARD’S TOP SPEED?
 
A SURFUS hoverboard can go up to 7
miles per hour or 12 kilometers per hour, depending on the weight of the rider.
WHAT DOES THE HOVERBOARD WEIGH?
 
The standard SURFUS board weighs up to 23 pounds or 9 to 10.5 kilograms.
WHAT IS THE HOVERBOARD’S WEIGHT LIMIT?
 
We recommend a maximum weight of 220 pounds.
IS THE HOVERBOARD WATERPROOF?
 
No. Although our hoverboard has an IPX4 water-resistant rating, this only means it’s protected from a splash of water in any direction. hoverboards damaged by water are not covered by the warranty and may stop working completely. We recommend staying away from water and damp areas.
DOES THE APP WORK WITH MY MODEL OF HOVERBOARD?
The mobile app works ONLY with the SURFUS SMART F and B models which
have Bluetooth technology and speakers.
The mobile app is not compatible with
the SURFUS SMART C and B models.
IS THERE A WARRANTY?
 
Yes! All of the SURFUS boards come with a 14-month manufacturer’s warranty. This is an industry-best warranty that covers faulty parts and any issues with the board that are not caused by the user.
HOW FAR WILL THE HOVERBOARD TRAVEL?
 
On a full charge, the hoverboard can travel up to 12.4 miles or 20 kilometers, depending on the weight of the rider.
WILL IT GO UP A HILL?
 
Our hoverboard can work with a maximum incline of 15 degrees. If the hill is steeper than this, the board may not be able to go up.
CAN I USE IT OFF ROAD?
 
 
The hoverboard is designed for use in urban areas on smooth and dry surfaces and footpaths. It may even work slowly on flat, dry grassy patches. However, we don’t recommend using the board off road. We also recommend staying clear of damp or watery areas as these may damage your board!
DO YOU SELL SPARE PARTS AND CHARGERS?
 
Yes! You can find spare parts, chargers, and accessories from SURFUS.
IS THE SURFUS HOVERBOARD UL CERTIFIED?
 
Yes! Our hoverboard, battery, and charger are UL2272, UL2271, and UL60950-1 Certified.
HOW DO I RE-CALIBRATE MY HOVERBOARD?
You can re-calibrate your board by pressing and holding the power button for three seconds until the display lights flash and the board beeps for five seconds. That’s it!
DOES THE APP WORK WITH MY MODEL OF HOVERBOARD?
 
The mobile app works ONLY with the SURFUS SMART F and B models which have Bluetooth technology and speakers. The mobile app is not compatible with the SURFUS SMART C and S models.
DOES THE SURFUS HOVERBOARD INCLUDE A MANUAL?
 
Yes, all SURFUS hoverboards include a manual and warranty card. The SURFUS manual is also available for download, click here to download.